Today's the first one... I had the story in mind I thought I would use but its such a good one I decided to save it. "Keep them wanting more" is what they say isn't it... I'm not sure who the "them" is but we'll make them wait anyway.
Like many things I think it is just best to give it a go.... stop worrying about getting it perfect and make some progress - today!
Tomorrow we'll have learnt and we'll take another step forward.
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What's it all about?
Maybe its because I've lived in France for 5 years and seen the extremes of service - from the young waiter in Tours who could tell me the names of all 100 cheeses on offer to the abject apathy that is best described by the gaelic shrug - but I'm passionate about service.
When its good I want to shout about it - when its bad I like to rant.
These pages are a collection of the good and bad - they serve as a way of recording stories for me so that I can use them with companies I work with and if there are any readers out there then you will hopefully gain some ideas on how to create that amazing customer experience as well as some things to avoid.
Lets hope that the good outweigh the bad but my hopes are not high!
Chris
When its good I want to shout about it - when its bad I like to rant.
These pages are a collection of the good and bad - they serve as a way of recording stories for me so that I can use them with companies I work with and if there are any readers out there then you will hopefully gain some ideas on how to create that amazing customer experience as well as some things to avoid.
Lets hope that the good outweigh the bad but my hopes are not high!
Chris
Sections
- How not to.... (1)
- How to..... (2)
- Ramblings (1)
- Shame about the attitude (1)
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